Refund Policy

Refund Policy

Last Updated: June, 2024

At Fgarin, we value your satisfaction and strive to provide you with the best possible experience when using our SMTP service. If, for any reason, you are not entirely satisfied with your purchase, we offer a refund under the following terms and conditions.

Eligibility for Refund

We want to ensure that you have ample time to evaluate our service and make an informed decision. Therefore, you may request a refund within 30 days of your initial purchase date if you meet the following criteria:

• Subscription Period: Your refund request falls within the first 30 days of your subscription period.
• Terms Compliance: You have not violated our Terms and Conditions, ensuring that you have used our service responsibly and ethically.
• Usage Quota: Your usage of the service has not exceeded 10% of your monthly email quota, indicating that you have not fully utilized the service during the refund period.

How to Request a Refund

We understand that circumstances may arise where you need to request a refund. To initiate the refund process, please follow these steps:

• Contact Support: Reach out to our dedicated support team at [email protected] with your refund request.
• Provide Details: When contacting us, please include your account details, such as your username or email address associated with the account, and provide a brief explanation of the reason for your refund request.

Our support team will promptly review your request and communicate with you regarding the status of your refund. If you meet the eligibility criteria outlined above, we will proceed with processing your refund.

Refund Process

Upon approval of your refund request, we will begin the refund process to ensure that you receive your funds in a timely manner. Here's what you can expect:

• Payment Reversal: We will initiate a payment reversal to refund the amount paid for your subscription to the original method of payment used for the purchase.
• Processing Time: Please note that the time it takes for the refunded amount to reflect in your account may vary depending on the policies and processing times of your payment provider.

Rest assured, we are committed to processing your refund as quickly as possible and will keep you informed of any updates throughout the process.

Refund Exceptions

While we endeavor to accommodate refund requests whenever possible, there are certain circumstances where refunds will not be provided. These include:

• Usage Quota Exceeded: If your usage of the service has exceeded 10% of your monthly email quota during the refund period, you may not be eligible for a refund.
• Violation of Terms: Refunds may be denied if you have violated our Terms and Conditions, including but not limited to engaging in prohibited activities outlined in the terms.
• Illegal or Abusive Use: Refunds will not be provided if you have used the service for illegal or abusive purposes, as outlined in our Terms and Conditions.
• Expired Refund Period: If your refund request is submitted after the 30-day refund period has expired, it may not be accepted.

Additional Information

We want to ensure transparency and clarity regarding our refund policy. If you have any questions or concerns about our refund policy, please do not hesitate to contact us at [email protected]. Our dedicated support team is here to assist you and address any inquiries or issues you may have.

Your satisfaction is our priority, and we are committed to providing you with exceptional service and support throughout your journey with Fgarin. Thank you for choosing us for your email delivery needs, and we appreciate the opportunity to serve you.